- Charles and Minerva Merchandise Return Policy allows you to return merchandise up to (7) seven days after the original received date. FOR IN STORE CREDIT ONLY NO EXCEPTIONS. Some returns may be subject to our refund verification system. Refunds may be limited or declined. All merchandise must be returned in new, UNWORN, UNUSED condition with all original packaging and tags to be eligible for an IN STORE CREDIT. Pack your merchandise in the original outer carton. Do not ship your package back without a outer carton or it will NOT be accepted for return. Unfortunately we do not refund shipping charges nor issue return shipping labels. All return merchandise shipping charges shall be paid by customer. Local customer can return merchandise to Charles and Minerva Libertyville, IL. location. No Refunds on any Sales Merchandise or GIFT CARDS. IN STORE CREDIT ONLY FOR MERCHANDISE.